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CUSTOMER SPOTLIGHT: Fernwood Botanical Garden and Nature Preserve

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CUSTOMER SPOTLIGHT Fernwood Botanical Garden and Nature Preserve Located on 105 acres along the scenic St. Joseph River valley, Fernwood Botanical Garden and Nature Preserve is a special place that brings people, plants, and nature together in beautiful gardens surrounded by lush forest. The organization's mission is to enrich people's lives by awakening and deepening their appreciation of nature and the possibilities of harmony between people, plants, gardens, and wildlife. Fernwood includes miles of trails, an art gallery, fern conservatory, nature center, cafe, and gift shop. It offers many possibilities for learning and enrichment, including classes, workshops, lectures, concerts, trips, exhibits, and special events. More than 2,500 members and friends help make Fernwood the special place that it is through their donations of money and service. Fernwood Botanical Garden and Nature Preserve Cultivates Efficiency with Altru "Fernwood converted from DonorPerfect to Altru about two years ago," says Development Coordinator Elaine Rowland, describing the system that the organization previously used for its advancement efforts. DonorPerfect wasn't able to meet all of Fernwood's needs, and the organization's membership database tools were antiquated and required serious updating. A migration to Altru gave Fernwood exactly what it needed—a more efficient, effective way of handling its constituency and operations. The organization uses the solution for all of its administrative efforts, including gift shop sales, online "We love being able to email customers' receipts and handle the membership process immediately at the front desk. I think our customers appreciate that! Online sales and registrations are wonderful—our younger visitors and members love being able to take care of business while still in their jammies!" —Barb Dinger, Visitor Services Manager Fernwood Botanical Garden and Nature Preserve is powered by: • Altru ® Learn more about Altru and Blackbaud's arts and cultural resources 800.443.9441 solutions@blackbaud.com www.blackbaud.com/altru August 2016

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