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OVERVIEW: Blackbaud Customer Success

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Blackbaud Customer Success At Blackbaud, we are committed to helping our customers drive change and make a positive impact on the world. We want you to succeed. It's that simple. That's why we formed a dedicated team focused on helping you achieve your desired outcomes and maximize the value of your investment. Your designated customer success manager* will be your advisor and advocate during every aspect of your Blackbaud experience. Through ongoing engagement, live webinars, and email communications, our team will guide you along the way to reach your goals. This includes: • Assistance with technology adoption once you are live on your Blackbaud solution • Performance assessment based on your usage data and success metrics • Proactive outreach and guidance on how to optimize the use of your technology • Thought leadership to help you stay up-to-date on industry trends • Product updates and roadmap reviews so you can plan for the future With an exclusive focus on the social good community for over 30 years, our team knows firsthand what it takes to succeed and how to tackle some of your biggest challenges. We have built a Customer Success program that is designed for your needs. When you have the right technology coupled with our award-winning training, support, thought leadership, data intelligence, and commitment to customer success, we're confident you'll be in a great position to further your mission. Learn More Key Benefits of Customer Success • Strategic advice from a team of industry experts with deep product knowledge and an obsession with customer success • Access to the latest industry insight, best practices, and thought leadership • Single point of contact to help navigate your journey with Blackbaud Our customer success manager is our persistent advocate and advisor to ensure that we get the most out of our Blackbaud technology today and in the future. To put it simply: my customer success manager makes my life easier. — Michelle Boyle, Director of Development, The Maryland Zoo in Baltimore * Disclaimer: While all customers will receive some level of Customer Success, not all customers will qualify for a designated customer success manager. May 2017 800.443.9441

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